Skip Navigation
Save $100 or more
Enjoy a year of This Old House magazine included with your purchase of $100 or more!

FAQ

Customer Service Hours of Operation

Our Customer Service staff serves our website and catalogue customers. We're here to answer questions or help with orders via email, phone (888-401-1900 or 503-231-1900), or fax (800-526-7329) on the following days and hours, Pacific Time:

  • Monday to Friday 6:00 am - 6:00 pm PT
  • Saturday 7:00 am - 5pm PT
  • Sunday 9:00 am to 3:00 pm PT

Customer Service is closed on Easter, Independence Day, Thanksgiving, Christmas, and New Year's Day.

See our Portland and Seattle pages for retail store hours.