FAQ

Using durable, reliable, and recyclable packing materials, we wrap and box your Lighting, Shades, Hardware and House Parts well enough to withstand several natural disasters at once.

Nevertheless, accidents occasionally happen. Please inspect your shipment immediately upon arrival. If your merchandise was damaged in transit, notify both the carrier and Customer Service (phone 888-401-1900) within 24 hours, and retain all packing materials. We'll try to make the replacement process as quick and painless as possible.

Note: Because of their size and weight, Claw Foot Tubs require special arrangements for return in cases of damage. Please read Bath Tub Shipping for detailed information.