Returns, Refunds, And Exchanges
We take pride in quality products customized by you and handcrafted by us. We want you to be completely satisfied with your purchase. Most of our lighting is custom and non-returnable, so please ensure you've made the appropriate measurements and understand installation instructions before placing your order. See list below of other non-returnable items.
We're here to help walk you through these decisions. Please call us with questions at 888-401-1900 or email firstname.lastname@example.org. If you live nearby one of our retail locations, our knowledgeable sales associates will be able to answer any and all questions.
If your item is eligible for a refund, we offer a full refund or exchange if it is returned to us within 30 days. Please inspect your products immediately upon delivery to notify us of any damaged, incomplete, or inaccurate shipments, and we'll fix the issue or offer a full refund.
To receive a full refund, all merchandise must be in original packaging and original condition, with all installation hardware and original receipt included. A receipt is required for all returns and exchanges. Shipping and handling fees are not refundable. We will provide return shipping labels for defective product or shipping errors.
- Custom items, including lighting and furniture.
- Final sale items (with prices ending in $.97).
- Items damaged through normal wear and tear.
- Items shipped directly from vendor.
- Antiques & Vintage items.
- Original Receipt: A receipt is required for all returns and exchanges. Returns will be refunded in the original form of payment.
- Delivery Fees: Delivery fees are not refundable and prior purchases are not eligible for price adjustments.
- Cash & Check Refunds: Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days).
- General Customer Service: 888-401-1900
- Email: email@example.com